Why Most Home Service Businesses Can't Get a Straight Answer From Their Marketer (And What to Do About It)
If you run a roofing company, a plumbing business, a remodeling crew or any other home service operation, you've probably been in this situation. You sit down with a marketing agency. They talk for an hour. They show you slides. They promise results. And when you ask the one question that actually matters to you - "how much is it going to cost me to get a new customer?" - you get anything but a straight answer. That's not an accident. Most traditional marketing agencies aren't built to answer that question. They're built to sell you services. And there's a big difference. The Problem With How Marketing Has Always Worked Home service business owners are practical people. You price jobs based on materials, labour and time. You know your margins. You know what a job needs to make to be worth taking. Marketing has never worked that way. You're told to "build brand awareness." You're shown reports full of metrics that don't connect to reve...